For example, the group of agents in a team that supports Gold customers or manages The administrator configures the agent profile for the permissions and desktop settings. For more information, see Responsiveness. The recommended display size for using the Agent Desktop is 500 x 400 pixels (width x height) or higher. When you sign in to the desktop, the appearance of the desktop depends on how the Webex Contact Center administrator has configured The Agent Desktop provides a single browser-based application that enables agents to interact with customers using voice, chat, email, or social messaging conversation. Templates with Dynamic Substitution of System Parameters in the Chat Console.Common Features for New Digital Channels.
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